Privacy Policy
Last updated: October 3, 2025
1. Introduction
Raj.B Atelier Pvt. Ltd. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information.
2. Information We Collect
We may collect and process the following types of information:
- Personal information you provide: name, email address, phone number, billing/shipping address, order details, tailoring measurements and customization instructions.
- Payment information: payment confirmations and transaction IDs. (We use third-party payment processors; full card details are not stored on our servers.)
- Technical data: IP address, browser and device information, pages visited, referral URLs, and analytics data.
- Communications: correspondence with customer support (email, chat, or phone notes).
- Other information: any other information you choose to provide (e.g., newsletter preferences).
3. How We Use Your Information
We use the information for purposes including but not limited to:
- Processing, fulfilling and delivering your orders (including custom tailoring).
- Communicating order status, confirmations, invoices and customer support.
- Managing payments, refunds, and fraud prevention.
- Improving our website, services and product offerings through analytics.
- Sending marketing communications if you have opted in (you may unsubscribe at any time).
- Complying with legal obligations and protecting our rights.
4. Sharing Your Information
We may share personal information with:
- Payment processors and banks to complete transactions.
- Shipping and logistics partners to deliver orders.
- Service providers (hosting, email, CRM, analytics) who perform functions on our behalf.
- Legal or regulatory authorities when required by law or to protect our rights.
We do not sell your personal information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to run and improve our website (session cookies, performance cookies, and functionality cookies). You may block or delete cookies through your browser settings, but doing so may affect site functionality.
6. Your Rights and Choices
Depending on your jurisdiction, you may have rights such as:
- Accessing a copy of the personal data we hold about you.
- Requesting correction of inaccurate information.
- Requesting deletion of your personal data (subject to legal and business retention requirements).
- Objecting to or restricting certain processing (including marketing).
- Data portability (requesting your data in a structured, machine-readable format).
To exercise these rights, contact us at info@rajbatelier.com. We will respond to verifiable requests within a reasonable timeframe (typically within 30 days).
7. Data Retention
We retain personal data only as long as necessary for the purposes described or as required by law. Typical retention periods:
- Order and transaction records — generally up to 3 years (or as required by local regulations).
- Account/contact data — until you request deletion.
8. Security
We implement appropriate technical and organizational measures (such as SSL/TLS, controlled access, secure hosting) to protect your personal data. While we work to safeguard your information, no method of transmission or storage is 100% secure — please protect your passwords and devices.
9. Third-Party Websites and Services
Our site may contain links to third-party sites (payment gateways, social media, partners). We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.
10. Children’s Privacy
We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child, please contact us and we will take steps to remove it.
11. Marketing Communications
If you opt in to receive marketing, we will send offers and updates by email or SMS. You may unsubscribe at any time using the unsubscribe link in emails or by contacting info@rajbatelier.com.
12. International Transfers
If we transfer your personal data outside your country for processing (for example to service providers), we will take steps to ensure appropriate safeguards are in place to protect your information.
13. Legal Basis for Processing (where applicable)
Where applicable (for example under GDPR), we process personal data on the basis of contract performance (to fulfill orders), consent (where you opt in), legal obligation, or our legitimate interests (e.g., fraud prevention and improving services).
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our website with the “Last updated” date. Significant changes will be communicated where required.
15. Contact Us
If you have questions or requests about this Privacy Policy or our data practices, contact:
Email: info@rajbatelier.com
Phone: +91-9520967676